Terms & conditions

This online shop is operated by Netherby Industrial Supplies Partners Ltd, 40 Laburnum Avenue, Ipswich, Suffolk, IP4 4BH, United Kingdom. For order, product or privacy enquiries, contact [email protected] or +44 20 7946 1739. Rituals product names and trademarks identify their respective brand owner; the seller of your order is the business named here.

Product reference prices are recorded from the source catalogue. Our GBP product price is 50% of the recorded genuine regular price, or the one-off selling price where no regular price is shown. Gift-set component value is not treated as a regular selling price. EUR amounts use the store’s recorded exchange rate and are rounded to two decimal places. Your selected currency and the final amount are shown at checkout before you place an order.

Check product, size, quantity, delivery address and the final total before submitting an order. Available payment methods are displayed at checkout. An unpaid order or order acknowledgement is not proof of payment. Please contact us promptly to request a change or cancellation. Do not use a product contrary to its label, ingredients, warnings or intended use. Your applicable mandatory consumer protections are not restricted by these terms.

Where a refund is due after cancellation, we repay the original payment method within 14 days of receiving the returned goods or evidence of return, whichever is earlier. Standard outbound delivery is also refunded where required. We cover return collection, including for faulty goods. Your mandatory consumer rights, including applicable statutory remedies and guarantees, are unaffected.