Frequently asked questions
Delivery information
Standard delivery is free to the United Kingdom, France, Germany, Italy and Spain. We do not deliver to the Channel Islands, Isle of Man or addresses outside these five countries. Orders are normally processed within 1–2 working days after payment confirmation. Delivery is estimated at 3–5 working days after dispatch, excluding weekends and public holidays. These are estimates; contact us if your parcel is delayed.
Returns & refunds
For eligible online purchases, tell us at [email protected] within 14 days of delivery if you wish to cancel. You then have a further 14 days to return the goods. You do not need to give a reason. We arrange free return collection; contact us before sending goods so we can provide instructions. The return address is 40 Laburnum Avenue, Ipswich, Suffolk, IP4 4BH, United Kingdom.
The cancellation right may not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. This exception does not remove your rights where goods are faulty, damaged or not as described. You may inspect other goods as you would in a shop. Any lawful deduction for handling beyond what is necessary will be explained individually.
Currency
Product reference prices are recorded from the source catalogue. Our GBP product price is 50% of the recorded genuine regular price, or the one-off selling price where no regular price is shown. Gift-set component value is not treated as a regular selling price. EUR amounts use the store’s recorded exchange rate and are rounded to two decimal places. Your selected currency and the final amount are shown at checkout before you place an order.
Contact
Netherby Industrial Supplies Partners Ltd
40 Laburnum Avenue, Ipswich, Suffolk, IP4 4BH, United Kingdom